Refunds

You can cancel at any time from your account page. Cancelling stops the next payment and nothing else. Every version released while you were a member keeps running on your servers and stays downloadable from your account, permanently.

A refund is different: it returns money you already paid, and it does end your entitlement to what that money bought.

For most people who no longer need the membership, cancelling is the right answer and no refund is needed.

Ask within 14 days of your first payment and you get a full refund. You do not have to justify it, and you will not be talked out of it.

The condition is that you stop using the plugins and remove them from your servers. Your access period is closed and your licence revoked when the refund is issued.

Renewals are not automatically refundable, because you had the whole term to cancel. If a renewal genuinely caught you out — you had not used it in months and did not mean to renew — say so, and it will usually be refunded anyway.

Email sean@swansonx.com or message in Discord with the email address you paid with. Refunds are processed through Stripe and usually appear within five to ten business days, depending on your bank.

If the reason is that something is broken or not doing what the documentation says, say so before asking for the refund. A fix is often faster than the refund would be, and it makes the plugin better for everyone else.

Refunds outside the window are not automatic, but they are not refused on principle either. If a plugin stopped working and could not be fixed, that is worth a conversation.

Refunds are not issued for a key that has been shared publicly, or where the plugins have clearly stayed in production use.